Civica CMI


Contacting Civica CMI

Phone: (800) 686-9313 Fax: (937) 836-1036
Local: (937) 836-4499

When you call Civica CMI, our telephone system will offer options to reach each department. If you have a general question or are unsure where to direct your call, please select option 5 and allow a member of the Sales Team to assist you.

Contact Methods for Support

Support Team

Phone Option

Call (800) 686-9313 and choose the option below)

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(Mobile Only)


(Click icon to launch email)

Finance 1
Utility 2
Tax 4 Email Icon
Justice 6
Safety 7
Hardware 9
Sales 5

Driving to Civica CMI


Civica CMI support staff is available Monday through Friday from 8:00 am to 5:00 pm, Eastern Standard Time, except on the scheduled holidays shown below. Select Public Safety Customers will receive 24/7/365 contact/support.

Civica CMI observes eight (8) holidays annually; therefore, our offices will be closed on:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

If the holiday occurs on a Saturday, Civica CMI will observe the holiday on the Friday preceding the holiday. Likewise, if the holiday occurs on Sunday, Civica CMI will be closed on the following Monday.

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