IT doesn't have to be intimidating...
Bringing your organization to the forefront of efficiency and technology is easy when you have the right tools and people. With a wide range of local government software and the following services available, Civica CMI can help you accomplish your goals:
Consultative Services -
Civica CMI will help your agency develop the initiatives, structures, and capabilities you need to get the most out of your IT investments. With our expertise, you can manage data center automation, thereby reducing your IT costs.With these services in place, you can enjoy the benefits of service delivery that meets the demands of your citizens - in person and online using customer-facing technology.
In any public sector organization, preparation is the key to success. Civica CMI will create a training plan that will be flexible and complete in order to meet the needs of your agency. Training schedules will be created to meet your needs. Where required, the training will be supplemented with complete documentation and instruction videos. Our goal is to ensure that your training plan takes into consideration your shift schedules, your staffing levels and your time schedule.
Civica CMI installation services are the glue that bring all of the implementation components together. Civica CMI will install the software in accordance with your standard operating procedures, your chain of command and your agency’s business rules. The Civica CMI Customer Support Representative will work with you on- and off-site to customize the software for your use - our committment to you is adaptability.
Project Management -
With any technical project, it is important to set the right expectations for everyone involved in your new Authority software implementation. Civica CMI has included project management services which begin on day one with a project kick-off meeting with the client. A custom project plan is developed for your agency and becomes our guide to lead us all the way through to project completion.