Civica CMI support staff is available Monday through Friday from 8:00 am to 5:00 pm, Eastern Standard Time, except on the
scheduled holidays shown below. Select Public Safety Customers will receive 24/7/365 contact/support.
Civica CMI observes eight (8) holidays annually; therefore, our offices will be closed on:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
If the holiday occurs on a Saturday, Civica CMI will observe the holiday on the Friday preceding the holiday.
Likewise, if the holiday occurs on Sunday, Civica CMI will be closed on the following Monday.