CMI Service&Support

Service & Support

CMI's service includes comprehensive training on our software and continued support contracts based upon the needs of our clients.

Our support staff works hard to ensure quick resolution to problems encountered with our software and hardware solutions. While most problems are fixed within the first 2 hours, our problem tracking database ensures that issues are properly assigned and the problem's status is kept up-to-date until completion.

Phone & Fax Service/Support
Phone Number: 1-800-686-9313
Fax : 1-937-836-1036

CMI Users Forum!

Active users of CMI's software can now use the new CMI Users Forum.

The "CMI User's Forums" are areas where anyone who uses one of the CMI applications can participate in peer-to-peer discussions with other users and CMI Support staff on day-to-day operational topics. These forums provide a space where users can assist each other with questions regarding the use of CMI software and related hardware/OS. We encourage you to share your experience, tips, and knowledge with the CMI Community. A CMI Support Services representative will monitor the discussions to make sure each thread stays "on topic". However, the scope of this monitoring is not intended to address support requests. These forums are not to be used as an official customer support channel for software technical support issues. If you require direct assistance or prefer to contact CMI support staff directly, use the contact information or support links above for these requests.

Click the 'Users Forum' link below to get connected!

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