»Citizen Request Management (CRM)

~ Give your residents and local businesses a convenient way to use the Internet to make suggestions, request information, and request action - any time of day or night.
~ Enable all your forms be completed online. Use for service requests (reporting potholes, etc.), applications (permits, licenses, etc.), and communications to officials.
~ Staff time is reduced, because forms are legible (no deciphering handwriting) and complete (no missing information).
~ Create a complete request tracking and monitoring system by also entering phone and mail requests.

   Components

• Authority NET Citizen Requests enables members of the public to easily locate and complete the appropriate form to make requests and complete applications online. Users can track request status using tracking numbers,
• or they can register and login to get updates on all their requests. Staff can send email updates when information for is updated. Forms will "auto-complete" basic information for registered users.
• Authority NET Forms Creator lets you build a unique request form for each request type, so you always get the specific information you need to take action. No need to call back for more information. Forms can include check boxes, drop-down lists and other typical Web data entry formats. You can specify your own forms.
• Authority NET Alert Manager immediately routes the requests to the designated individuals in your organization for follow-up (and reminds them or their supervisors, if not resolved within a pre-specified time). Alert Manager also allows authorized staff to define the department (internal view) and category (public view) for each form. You can specify your own departments and categories.
• Authority NET Request Manager tracks all actions taken with time stamped record of who entered update. Staff updates whenever status changes or action taken to resolve request. Requests can be reassigned (which generates email to new person).
• Authority NET Request Query/Reporting Tool allows management to get up-to-the-minute results. Examples:
  
  
  • Check status of any pending or completed request by requester name or other criteria.
  • Determine age of requests by department.
  • Report on results for all requests for month.

»Document Manager

~ Give the public a convenient way to use the Internet to access all your public documents - any time of day or night.
~ Staff time is reduced, because the public can get the forms they need with no staff involvement.

   Components

• Authority NET Documents enables the public to easily find the online document they want. All documents are stored in a single document repository, with familiar folder icons for convenient grouping. Keyword search (including contents) makes it easy to locate relevant documents. Documents and document folders can be accessed from your main website with direct links. Use for downloadable forms, council agendas and minutes, ordinances, and newsletters.
• Authority NET Documents Manager allows authorized staff to quickly and easily upload documents to your website from any PC. Each department can manage its own online documents, with no special web skills or additional IT support required. You may add a separate approval step before documents are added to the website.

»Community Calendar

~ Give the public a convenient way to use the Internet to find the times of community meetings and events - any time of day or night.
~ Staff interruptions are reduced, with fewer calls and easier calendar maintenance.

   Components

• Authority NET Calendar is a visual calendar with information about all your events. Calendar items can be easily linked to web pages, documents (like meeting agendas), or request forms. Public view includes both calendar and list formats. Key-word search makes it easy to find the desired events. Events can be put into user-defined categories (which will display in different colors) to make it easy to identify a particular event type. Users can choose to view only a single event category or all categories.
• Authority NET Calendar Manager allows non-technical staff to maintain the calendar - with no special web skills or additional IT support required.

»Authority NET Security Manager

~ You have complete control over access to your administrative site.
~ Allows designated staff to control access to administrative functions of the website.
~ Access to each area (CRM, Payments, Documents, and Calendar) can be separately controlled.
~ CRM access can be limited to own requests, own department requests, or all requests.
~ Document access can be limited to particular document folders or all documents.
~ Only specific individuals will have access to security management.
~ Authority NET Link is integrated with your current website, using your logo and colors. All Authority NET Link functions can be accessed from a single link on your website. You can also link directly to specific functions and documents.

»Optional Features

   Problem Location Tracking

• Public can enter problem location separate from their contact location.
• Problem location can be selected from a list of valid addresses or entered manually.
• You can sort or search on problem location (number within street).

   Problem Location Mapping (requires problem location tracking)

• Create map of problem locations.
• Click on item to see location or click on location to see item.

   Form Letter Option for Citizen Requests

• Send form letters (or emails) from the Citizen Request module back to requestors.
• Includes form editor tool to create and update form letter templates.
• Supports any number of different form letter templates.
• Form letters can automatically merge contact information from original request by using variable field, like [*Last Name*].
• User can add other information to form letter.
• Creates permanent record that letter was printed or email sent.

For additional information or to view an online demonstration, please call (800) 686-9313 or complete the online Information Request Form.