Civica CMI
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Civica CMI provides complete services for the successful implementation of Authority Safety Products. A team will be assigned to work with your agency that includes software developers, programmers, a project manager, a technical support representative and customer support representatives. There are four components to our implementation plan:
Project Management

Project Management

With any technical project, it is important to set the right expectations for everyone that will be involved in your new Authority Safety implementation. Civica CMI has included project management services which begin on day one with a client kick off meeting. A custom project plan is developed for your agency and becomes our guide to lead us all the way through to project completion.

Conversion

Conversion

If you are an existing Civica CMI customer, complete data conversion from your Civica CMI legacy system is included with the installation services in your proposal. Civica CMI may also provide data conversion from other third party systems at your request. Any data conversion services that are included from a third party data source will be documented in your proposal as a separate line item. If you desire data conversion that is not itemized in your proposal, let your Civica CMI Representative know and a custom conversion quote will be provided to you. In most cases, electronic conversion will also require some manual work on your part to verify the quality of the converted data. There may be cases in which the customer will want to take this opportunity to “clean up” their data files.

Training

Training

In any Public Safety organization, preparation is the key to success. Civica CMI will create a training plan that will be flexible and complete in order to meet the needs of your agency. Training includes hands-on training whether you use our software in-car, in-station, or in dispatch. Where required, the training will be supplemented with complete documentation and instruction videos. Our goal is to ensure that your training plan takes into consideration your shift schedules, your staffing levels and your time schedule.

Installation

Installation

Civica CMI installation services are the glue that bring all of the implementation components together. Civica CMI will install the software in accordance with your standard operating procedures, your chain of command and your agency’s business rules. The Civica CMI Customer Support Representative will work with you on- and off-site to customize the software for your use.

To request access to view an online demo of Authority Safety products, request brochures, or talk to a member of the sales staff, click the button below.

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Authority Safety RMS

 

 
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